The desert safari Dubai is something that every tourist love to do it and it is no doubt that this is the best program, but you must select the right agency, which perform the program that exceeds your expectation.
I been for a perfect desert safari in Dubai, a few days ago, I felt it is worth for the money I paid, but with another agency I lost my one day- as we booked our program initially with hotel travel desk.
I would like to share my experience with all of you because it is very important that one must understand the destination and its tourism. I came to Dubai with friends for a short break, we have booked our hotel with an agent in UK, but we did not book any of the tours, because the tour prices were higher by 4 times with our agent in UK. We were staying in a leading 5 star hotel in Dubai, we approached hotel’s travel desk, and they booked for a safari tour with a price of AED 275.
In afternoon around 3.30 we were taken by a mini bus!!!, quite old and noisy but it was fine for purpose. We asked the driver where the 4×4, the driver said we would get it in the desert. We were a total of 18 guests from various hotels in the bus, taken to a place after driving around 25 minutes then stopped for more than 30 minutes waiting for the 4×4 to go for the safari. We noticed there were another group already waiting to be taken for safari/camp before us.
Finally the 4×4 came we were taken directly to the safari camp within 6 minutes, we reach the camp is very close to the road we can see vehicles were passing through the road close to the is funny we had different expectation, there was no safari. The camp was more like a camel basic. We got surprised as one among the participants of us already been to the safari.
It was not possible to accept what is being offered to us. We approached the manager in the camp, after having a long argument.. no result… finally we decided to call the Police, when the management realized that police is informed the matter, the camp management immediately taken us back to the hotel and asked to speak to the travel desk. We approached the travel desk they also refused to pay the money. Then the matter has gone to higher level management of the hotel, finally after a long fight… we got the full refund.
We spoke to the driver who took us back to the hotel; as per him the travel desk is not a part of the hotel they leased the area and run by a small agent – the driver said the agent got no camp no jeep, all their business outsourced for AED 50 to the safari companies. He also said in Dubai Tours there are 400 hotels out of which 50% of them they do the same thing. We noticed that the front office management fully involved with this looting, if someone approach them they give the contact of the company whom they get commission. Look at each of their profit made from innocent tourist….